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Inconsistent and slow internet on 750 mbs plan
I've had more than 10 technician come to our place to try to resolve our issues. None have been successful. They all repeat the steps prior technicians have done, and nothing changes. The issue:...
If you have Gigabit Ethernet on your computer, then the theoretical max is 1000 mpbs. For WiFi, the max for 5G is 1733 mbps, so you will probably get higher speeds on WiFi in that range. The max for 2.4G is lower at 385.2 mbps for a Telus Boost. Here is what I see with WiFi Explorer. The 5G and 2.4G networks are on a T3200M and the Ridernet network is on Telus Boost which are hardwired to the T3200M.
Here is what I see in WiFi Explorer on my MacBook.
You can also connect a computer directly to the ONT - e.g. a laptop connected directly to the ONT with a short CAT5 cable - set the computer to DHCP and it will pull an IP address - then test the speeds. This would eliminate everything except the ONT and computer from the equation. If you are sure that the computer can operate at gigabit speeds (for instance it operates correctly internally on your network transferring data at gigabit speeds with other devices on your network) and you still don't get the full 750/750 up and down then the problem lies with Telus equipment or the fibre line itself. This is a basic troubleshooting technique - eliminate everything you can from the picture until you get what you want - and then add equipment back into the picture one device at a time until the error happens again - and then you know where the problem lies. I would also ask Telus what evidence they actually have that the ONT is receiving the full 750/750 speeds. I can't remember where Telus does the rate limiting for your subscribed speeds (at the ONT or at the switch/router at the other end of the fibre line) but they can certainly change the speed on the fly so they could even experiment with different rate profiles as a troubleshooting technique.
Just a suggestion: check your firewall settings on your computer. I was getting slow speeds to my gigabit hardwired desktop computer. Upon further testing, I had Symantec Endpoint Protection installed with the "Denial of Service (DDoS) Protection" setting in the firewall enabled, and once I disabled it, my speeds returned to more than 750mbps.
