Forum Discussion
Incomplete Hardware Shipment
After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a ...
UPDATE: 5 business days and still incomplete hardware.
- Still I have only one box and I assume it's the 4k unit for the secondary TV.
- Still no answer about a remote - is one included?
TELUS_Support
Official Support Team
Official Support TeamWhat did our team say when you spoke with them? If you'd like, feel free to send us a private message and we can discuss further if you'd like.
- I was unable to get to a team member to resolve the problem. As mentioned I was disconnected and had already spent an inordinate amount of time trying to get some answers. My 2 questions are:1) Were 2 units shipped? (I have only received the wireless unit for my 2nd TV)2) Is a remote included with each unit? (I have a Slimline_1 remote for one of my TVs and will it even work with the new box?)Rick
- TELUS_Support
We can take a look. Send us a private message here and we can investigate!
As suggested, I have replied to your email in an attempted to send you a private message.
Thanks!
