Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
I was migrated on July 14th and only 80 email items of several thousand were migrated. Inbox sub-folders were not migrated. At this point I've lost approx 5 yrs of email content. 2.5 hours waiting and then talking with telus tier 1 resulted in no progress. Anyone scheduled in the future would do well to backup their important content someplace.
I didn't find it too hard to configure both the samsung email client and outlook 2016 to connect, however only having June 24th and later content migrated is disturbing and infuriating.
SmoresGuy
TELUS Team Member
TELUS Team MemberHey dehle
Was this content stored on your PC? Often when mail is downloaded it is also deleted from the server and no longer visible online, only to be viewed on your PC. You should be able to see this email in your application until the old folder structure.
- Hey SmoresGuy
How do I open my Microsoft 365 Outlook app which is frozen and won't even open the minute my Telus e-mail account was migrated to Google (without my permission) and I was assigned a Gmail address (which I didn't want)? I would like to try all the advice offered by you and others to see if I can recover ALL my contacts and e-mail addresses. I no longer have anything good to say about Telus!!!Anyone else receiving 2 copies of each email with Outlook 2016. One in the inbox and one in the Gmail/Important box? So far I have not found a solution.
Yes me too. sometimes it's the only way I can get my email on Outlook is to open the 'Important' folder and suddenly all the emails for that past 8,10,12 hours come through. Clearly Microsoft and Gmail are not playing nicely! It's like Outlook is now constipated...
