Forum Discussion
FuzzyLogic
Community Power User
Community Power UserI just learned Telus is migrating webmail to Gmail!
I suspect this is related to email issues Telus had in August but that's speculation on my part. I was trying to modify my Junk mail settings for Webmail and can't seem to find the settings to change...
Reply to TLS
I think I understand your problem. You use Outlook and download your email onto a device. (And, maybe, like me, you use more than one device to see your email, but leave it there until you get it on Outlook?)
Try this:
In the Gmail webmail page, click on the Setting gear icon.
Choose Forwarding and POP/IMAP
Under POP download choose Enable POP for all mail (even mail that's already been downloaded)
Save changes.
Go into Outlook and retrieve your email.
Please post back to let us know if this works, or if you find a better way!
Gmail does not save this setting. You will have to do go through these steps EVERY TIME!!!
Telus should pay us to endure this.
And for those of you out there who are shaking their heads and saying "Why don't you just use the webmail?" I need access to emails when I'm out in the remote areas and have NO ACCESS to internet. Once downloaded I can carry them anywhere.
I thought the same but it actually does save them, although not very intuitively. Instead of leaving the selected radio button highlighted as it does for the IMAP section, the text changes to this in bold and green:
1. Status: POP is enabled for all mail
Are those of gmail with Telus server also having problems. They call themselves engineers and technicians and made a holy mess of everything.
- Most of my issues have now gone away, perhaps more due to my efforts than those of Telus. Took about a week of messing around after the migration date before things started to work. At least I'm now able to connect with Gmail via Apple Mail, and as far as I can tell the functionality is still there.
A friend of mine is an older widow, she just moved into a new place and has had nothing but problems with Telus, and on top of that Telus decided to do the transition to Gmail without telling here.
She struggles with tech stuff at the best of times and now is stuck trying to get help to figure this out, she's spent hours on the phone talking to people including supervisors who now ignore her calls. Every time she calls she gets a different person, usually they're overseas and hard to understand.
The way TELUS treats it's senior tech challenged long term customers is nothing short of embarrassing to us; both my wife and I retired from Telus after 35 plus years.
C'mon TELUS!
