Forum Discussion
I have the Internet 100 plan in Edmonton but can't find info on the plan.
After doing a few different speed tests I've found that I'm averaging 28.3 Mbps downoad and 24.6 Mbps upload. I am told my download speed is below average for Edmonton. Considering the plan costs...
Hi y'all. Thanks a bunch for the feedback so far. Just a few updates.
I haven't had a chance to phone TELUS yet to get more info or suggestions.
Internet 100 is an older copper plan. It's annoying I can't find records of their copper plans on the website.
I'm frustrated because for the longest time TELUS' online resources have said that fibre is available at my address and I even vaguely remembering the installation period, but in past calls, the call center insists that fibre is not available at my specific address. There's a disconnect there that I'm not happy with.
I'm testing my internet speeds on various speed reporting services, with my desktop pc directly connected to the modem via ethernet and making sure there are no devices connected to my wi-fi network while I run the tests.
If you go into your modem (the address and password should be on the side of the modem) you can check some setting there. To get 100 Mbps you must have a bonded modem with two phone lines going into it. There should be a screen that gives you a rating on the quality and speed of each of the two lines. That will tell you if there is a problem with the copper lines into the home. I am on fiber now so I can't give you the exact screen to bring up but it may be in the advanced section.
