Forum Discussion
I am owed a refund but I moved overseas - how do I get my refund
I have credit on my account. The website says it will be sent by cheque to the address my service was with - I no longer live at this address and if it's sent there, I will NOT receive the cheque. ...
awooldridge wrote:So:
1. How can I actually chat online with a support agent
2. How can I get my refund (particularly if I cannot tell a support agent my situation and have them update my details so nothing gets sent to an unoccupied address??)
- Try Chat again later in the day or evening (EST).
- Did you look into mail forwarding with Canada Post?
https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/manage-mail/mail-forwarding.page
Maybe you can ask to send the cheque to someone else in Canada like a friend or relative.
1. I have tried several times at different hours and it alternates between "no agents are available right now" (for hours on end) and not even having the option within the chat feature to speak to anyone about home internet.
2. Canada Post forwarding costs a minimum of $105 to set up - as my refund amount is less than this, it would COST me money to enable myself to receive my owed refund through this means.
3. I can only ask to send the cheque to someone else in Canada if I can actually contact a representative... (see point #1 above...)
