Forum Discussion
How to watch Telus TV+ on PikTV Box
Hello just trying to find out how to watch "Telus TV+" and "Telus Films & Series" on PikTV box? Zero info on the Telus website or through the chatbot. Thanks
TELUS_Support
Official Support Team
Official Support TeamM1- Can you elaborate more on what issues/errors you're getting? Thanks in advance 🙂
Hi it's the same issue as last time (see my Decdember post above):
Telus keeps emailing me about activating Telus Films.& Series; when I clicked on Activate, it took me to https://telustvplus.com/#/ No option to activate anything even after I logged in. When I go back to the Subscription screen and it still shows the same (see pic).
How do I activate Telus Films & Series?
How do I check if it is activated or not?
- TELUS_Support
Let's see if it's a token issue. Can you start by clearing your browser's cache and cookies completely. Then attempt to access the site again. If this doesn't work, try opening the website in an incognito or private browsing window.
Make sure to disable any pop-up blockers or ad blockers, as these can prevent the website from functioning properly. As a final step, attempt to access the site using a different web browser or device to determine if the issue is browser-specific.
I have tried different browsers and also in incognito mode to no avail so it is not a token issue.
What should happen when clicking 'Activate'? Does it take to telustvplus.com as in my case? What then should happen on that site?
- TELUS_Support
Sorry, let's back up a bit as I just realized this is specific to TELUS Films & Series. The activation email you're seeing may be redundant. If you launch the TV app or web portal, do you see "TELUS Originals" and "Storyhive" under the VOD Local Films and Series category? If so, it's already set up.
