Forum Discussion
How to stop the "press the ok button on your remote to watch recordings"
We have a main telus PVR box that is not connected to a tv. We have 2 satellite boxes. When watching recordings on either box, the message above shows up. It stays on the screen for a second or 3 and...
Current update…. The final option (because Telus doesn’t care) that is available is to replace the 4k pvr and associated wireless tv boxes with the new “Digital” boxes telus us supplying to their new customers (but hiding them from their exiting ones). These are referred to as “evolution” even though not labeled as such.
These are android based, and PVR storage is cloud based with an additional $10 per month charge for that. Additionally, the pvr storage is only for 90 days. The user interface is very poorly designed…I assume by people who do not watch TV or Record and playback shows. The remote does have dedicated Netflix and Prime buttons, does light up when woken up, and also has some voice command compatibility. Navigation throughout the various menus and options is also very, very poorly designed (did I say very). Even though it claims to be an easy self-install, there is no detailed how to manual or instructions. I spent over an hour on the phone with tech support setting up the boxes, as most of my ho- to questions were not covered in the documentation, nor in the online wizards on Telus’ website.
But back to the point of this forum thread…. Since replacing and reprogramming on Friday, there have been no noticed messages or notifications to “press ok on your remote…”. However 3 days doesn’t mean the downfalls of the android system isn’t worse than the previous devil. Hopefully there are many improvements coming in the near future.
If interested, these can be ordered on Telus.com, or the loyalty department….you just need to return the old equipment to Telus…
This customer may be moving elsewhere in the future if Telus continues to care less and less about what it supples to its customers.
I honestly think the only option as clearly TELUS doesn’t feel bothered to fix the problem is to switch suppliers I am so fed up with them .
why can they not just fix this
- That’s disappointing… I am having the same issue and thought I would check the forum. Not sure I want to deal with the hassle. We are on our second box (for a different reason), but this issue started on our old box and is worse with this one. 😕
- Agreed only one solution I am so done with telus
Happening here too, probably for the last 4 months or so…every recording it pops up…
Telus replaced the box and this went away.
Customer loyalty had a technician come to the house and run diagnostics. Found the defective box. No $150 fee.
Bruce [mod edit - private info]
Telus support claims the issue doesn’t exist….its “our fault”, but they perhaps could fix it “at a cost” by providing wired access points….sort of defeats the whole wireless benefits.
I tried the new android boxes (with the cloud-based recording at an extra cost), and returned then within 2 weeks. The new boxes (Evolution) have more user interface issues and difficulty in operation than the old 4k boxes.
We got the 4k boxes reinstalled, and tolerate the inconvenience of the message appearing rather than the poorly-designed Evolution box usability issues.
KHRTELUS Team Member
Hi IWannaC2
I'd love to understand more about your comments around the self-installation. Did your kit not include a 'Quick Install Guide'? It should have included the basic instructions (effectively plug in the HDMI, plug in the power adapter and follow the on-screen steps) as well as a QR code that should lead you to telus.com/telustvsetup. If there was specific information that you found lacking/missing, it would be great to understand so I can pass it along to the right folks for improvement.
In addition - I'd love feedback on what you do and don't like in the user interface. There are certain guidelines that must be adhered to per Google, but there is some customisability as well. I have had Android TV devices for a few years, so I have a good comfort level, but feedback is welcome!
