Forum Discussion
How to stop the "press the ok button on your remote to watch recordings"
We have a main telus PVR box that is not connected to a tv. We have 2 satellite boxes. When watching recordings on either box, the message above shows up. It stays on the screen for a second or 3 and...
KHR
TELUS Team Member
TELUS Team MemberKate's taking a well-deserved holiday, so I'll do my best to weigh in. I think that the potential root of the problem is that the Boost 6E minis that were installed are not compatible with Optik TV Wireless Digital Boxes. This is likely causing networking problems between the hard-drive PVR and digital boxes. It's unclear to me why your technicians would have installed this equipment; if you still have their business card I would call them back, or you should be able to resolve this through your WiFi Plus subscription.
Thanks for chiming in KMR. The on-site techs we ly doing as instructed by the tech I spoke with on the phone. The issue started about months ago…long before the 6E minis were installed so you can’t claim the minis are causing the problems. According to Telus, all current equipment is compatible in their yet and aompatiblee quipment has been removed.
Next guess?
- KHR
Thanks IWannaC2
You mention " I started seeing this message (August/September of 2023), shortly after having WiFi Plus services installed." and " the installation of different non-compatible equipment".
It sounds like whatever was done in the summer, and perhaps the installation of non-compatible equipment is the problem. As individual network setups can vary greatly, your best course of action is to continue down the road with tech support, as I'm far from an internet or networking expert. However, if it were me...I would perform some elimination tests to see if you can isolate the problem. What happens if you disconnect your Wireless Digital Boxes from any and all boosts/extenders and connect them directly to your gateway, either wired or wirelessly? If you still see the errors, then the issue isn't with the boosters. If things work fine, then the issue IS the boosters. This bit of information will guide the next steps, either for you or for tech support/technicians.
Clarification….about 7 months ago…..
