How to stop the "press the ok button on your remote to watch recordings"

Hi Kate, I have also been getting the same message sporadically on any of my three wireless tv boxes (2 different models) and have had telus  try to fix it numerous times over the past few months (happening for 10) via phone and with a tech visit as recently as yesterday (Feb 21, 2023).

This issue started happening ever since the upgrade to Wi-Fi+ service and never occurred with regular copper service or the regular fibre service (with Telus). Things have been rebooted numerous times on both my end and Telus’ end, reprogrammed on telus end, the pvr has been replaced, all old generation technology has been removed ((incompatible boosters), Ethernet wires have been replaced.  With each of these I kept getting promises that “this will fix it”

Yet the message keeps popping up while watching recordings as well as the other glitches mentioned by others (I have not experienced the Prime message mentioned above). I even had one of the techs see it occurring while on remote video call with him a number of calls ago. It is hard to take a photo of the message as it goes away within a few second, but it’s the same one that shows up on the “recordings” channel when not playing a

 Those on the help desk keep telling me I’m the only person they’ve heard having this problem, but apparently I’m not alone.