Forum Discussion

Gkramer's avatar
Gkramer
Neighbour
7 months ago

How To Cancel Home Services

I’ve been trying to cancel my Optik TV and internet security for 4 days. I keep being put on hold, transferred to a mobility employee, hung up on. Repeat, in an endless loop. Is there an actual way t...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
7 months ago

Hi Gkramer​ - Have you tried contacting our team directly?

  • Gkramer's avatar
    Gkramer
    Neighbour
    7 months ago

    Yes. I have tried every number available and STILL on day 5 can’t cancel. This is criminal. How can it possibly be this hard to cancel a service?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      7 months ago

      Hello Gkramer, were you actually able to speak with an agent? if so, they'll be able to assist you since the cancel request can only be made over the phone.

Related Content