Forum Discussion

Deebee's avatar
Deebee
Neighbour
5 months ago

How does one account get cancelled without your authorization or awareness

My Account gets cancelled without any authorization or message. I am looking from answers from Telus

8 Replies

  • barlovv's avatar
    barlovv
    Organizer
    5 months ago

    Wondering if you ever got resolution on this Deebee. 
    I'm still sitting here with a cancelled internet account. 

    • Deebee's avatar
      Deebee
      Neighbour
      5 months ago

      I don't have any reasons why this happened, although a tech has been out to reconnect the security system. Still waiting for a valid explanation

      • barlovv's avatar
        barlovv
        Organizer
        5 months ago

        I was able to get my service reconnected, but no one can tell me why and now Telus has stopped responding to my CCTS complaint. So that's also good. 

  • barlovv's avatar
    barlovv
    Organizer
    5 months ago

    Hey! This just happened to me as well. 
    What's great is NO ONE at Telus can tell me anything, and now I'm without service. 

    Bang up job all around from TELUS. 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      5 months ago

      We're sorry to hear that Barlovv and have replied to your PM. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    5 months ago

    Hi there, we're very sorry to hear this. Please send us a private message with your account details so we can look into this with you. 

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