How do you judge a telecommunication business that you can't communicate with?

I know what I think of them. After numerous problems with Telus over the last year, I told them flatly "No contract" when they started calling me near the end of my contract. They continued to call and I continued to ignore them until I finally decided to answer them.

I told the (probably overseas) telemarketer that under no circumstances would I enter another contract with Telus. I was then passed on to their customer retention department where I told a bored-sounding guy that I was investigating options and would not enter another contract with Telus. He then offered me a deal -- with a 2-year contract. I again said "No contracts" and he offered a very unfavourable "deal" with a 1-year contract. When I again said "No contract", he said that was the best he could do.

I've been a Telus customer for over 40 years and I know that these people have the authority to offer deals without contracts as I've had one previously, so this was the final straw with Telus. I expect to switch to Starlink sometime soon. More money, but much better service (I've heard).