Forum Discussion
Horrible customer service
To set up a new order for home internet, an agent told me we did not need a technician to visit and just wait for a modem to be shipped out. But I did not receive a modem after waiting for a whole wee...
A-B
Community Manager
Community ManagerDefinitely not the experience we want our customers to have. I'll send you a private message to discuss further.
I did not get a private message from you today. However, today, UPS delivered new internet hardware to my other address, unrequested by me. This was an automated dispatch caused by your call center incorrectly changing the service address on my residence to my other property - creating a new, second, internet service at that address. Your systems automatically had the warehouse send new hardware. If they want it back, you can come get it. I am not hauling it back to a shipping center on my time for Telus's error, unless you pay me for my time.
- A-B
I was actually replying to the original person above. Have you been able to speak with our team online or over the phone about this?
