Forum Discussion
Solved
Honeywell Redlink
Redlink thermostat and bridgeing Hi I saw solutions about enabling bridge mode for the Redlink thermostat connection issue. I tried the solution about enabling bridge on Lan Port 1. But did not wor...
There was a discussion about Redlink problems previously. You could try connecting it directly to the NAH. It should work either way when hardwired but it was hard to get details about the device or the configuration on the user side so I don't think there was any solution before. If you can provide more details about Redlink, that could help.
I want to highlight the solution again for newcomers to this complicated thread. My Honeywell red link stopped working after my wifi upgrade to wifi6 smart modems. Strangely I could get it to work briefly for 5 mins at a time after a complete system reboot and plugging it’s Ethernet cable into either the NAH or the boost wifi modem. But then it would loose internet connection each time. The solution as described in this thread is to access the admin panel for the NAH then find the LAN settings and turn on bridge mode for one specific port (which you can do for lan port 1 using the small drop down selection). Then after the Nas reboot just plug the Redlink Ethernet into this LAN port 1 (you might have to switch an existing cable to another port to free it up). At last my redlink system works again!
Honeywell RedLINK Connection Update
Hello TELUS Community!
Important Security Notice: We've discovered that using network bridging with the Honeywell RedLINK (THM6000R7001) may leave your device vulnerable to unauthorized access. We're sharing a safer connection method to keep your home protected.
What's Happening?
The Honeywell RedLINK uses the same network address as your TELUS Gateway, causing connection issues. Instead of using bridging (which bypasses security features), follow our secure solution below.
Keeping Your Device Secure
To protect your smart home, please avoid using network bridging as it can expose your device to security risks. Additionally, we recommend using a unique password for your Honeywell account - just like having different keys for different locks in your home. These simple steps help keep all your connected devices safe.
Solution Steps
You'll Need:
- Computer with ethernet cable
- Gateway credentials (located on your Gateway)
Connect to Gateway
- Connect computer to Network Access Hub/TELUS Modem using ethernet
- Open browser, go to 192.168.1.254
- Log in with Gateway credentials
Update Settings
- Go to Local Network/LAN settings
- Change Gateway IP: 192.168.1.254 to 192.168.2.254
- Save changes
- Gateway will restart
- Unplug ethernet cable
Refresh Network
- Reconnect ethernet cable
- Test internet connection
- Restart WiFi Boosters
Reconnect Devices
- Restart TELUS TV boxes
- Reconnect WiFi devices
- Restart smart devices
- Restart Honeywell device
Success Check: Devices should show 192.168.2.x IP addresses. If anything isn't connecting, simply restart it.
Need help? Our support team is here to assist you!
Note: This solution keeps your device protected while maintaining functionality.
SmoresGuy
TELUS Team Member
TELUS Team MemberHoneywell RedLINK Connection Update
Hello TELUS Community!
Important Security Notice: We've discovered that using network bridging with the Honeywell RedLINK (THM6000R7001) may leave your device vulnerable to unauthorized access. We're sharing a safer connection method to keep your home protected.
What's Happening?
The Honeywell RedLINK uses the same network address as your TELUS Gateway, causing connection issues. Instead of using bridging (which bypasses security features), follow our secure solution below.
Keeping Your Device Secure
To protect your smart home, please avoid using network bridging as it can expose your device to security risks. Additionally, we recommend using a unique password for your Honeywell account - just like having different keys for different locks in your home. These simple steps help keep all your connected devices safe.
Solution Steps
You'll Need:
- Computer with ethernet cable
- Gateway credentials (located on your Gateway)
Connect to Gateway
- Connect computer to Network Access Hub/TELUS Modem using ethernet
- Open browser, go to 192.168.1.254
- Log in with Gateway credentials
Update Settings
- Go to Local Network/LAN settings
- Change Gateway IP: 192.168.1.254 to 192.168.2.254
- Save changes
- Gateway will restart
- Unplug ethernet cable
Refresh Network
- Reconnect ethernet cable
- Test internet connection
- Restart WiFi Boosters
Reconnect Devices
- Restart TELUS TV boxes
- Reconnect WiFi devices
- Restart smart devices
- Restart Honeywell device
Success Check: Devices should show 192.168.2.x IP addresses. If anything isn't connecting, simply restart it.
Need help? Our support team is here to assist you!
Note: This solution keeps your device protected while maintaining functionality.
Hello SmopresGuy, thank you for the post.
I used bridging Lan1 port solution 3 years ago and it worked well, however I moved last month and got new Telus modem. I tried bridging solution and change address to NAH - it didn't work anymore.
Honeywell told me that they can see my RedLink registering for a second or two, however it doesn't stay for any lenghth in stable connection.
Did anything change in software/firewall protection in Telus modems? Any new suggestions how to connect RedLink to Telus modem?
- SmoresGuy
Hey ericwitko, can you clarify, are you using both the bridging and the IP address range change? If so, that is not expected, and you should be using only the ip address change. Bridging will create unnecessary exposure to the internet on your Honeywell device, as there is no protection in play.
If you are using the steps outlined above, you should be able to connect and manage your Honeywell devices.
