There was a discussion about Redlink problems previously. You could try connecting it directly to the NAH. It should work either way when hardwired but it was hard to get details about the device or the configuration on the user side so I don't think there was any solution before. If you can provide more details about Redlink, that could help.

I want to highlight the solution again for newcomers to this complicated thread. My Honeywell red link stopped working after my wifi upgrade to wifi6 smart modems. Strangely I could get it to work briefly for 5 mins at a time after a complete system reboot and plugging it’s Ethernet cable into either the NAH or the boost wifi modem. But then it would loose internet connection each time. The solution as described in this thread is to access the admin panel for the NAH then find the LAN settings and turn on bridge mode for one specific port (which you can do for lan port 1 using the small drop down selection). Then after the Nas reboot just plug the Redlink Ethernet into this LAN port 1  (you might have to switch an existing cable to another port to free it up). At last my redlink system works again!

Honeywell RedLINK Connection Update

Hello TELUS Community!

Important Security Notice: We've discovered that using network bridging with the Honeywell RedLINK (THM6000R7001) may leave your device vulnerable to unauthorized access. We're sharing a safer connection method to keep your home protected.

What's Happening?

The Honeywell RedLINK uses the same network address as your TELUS Gateway, causing connection issues. Instead of using bridging (which bypasses security features), follow our secure solution below.

Keeping Your Device Secure

To protect your smart home, please avoid using network bridging as it can expose your device to security risks. Additionally, we recommend using a unique password for your Honeywell account - just like having different keys for different locks in your home. These simple steps help keep all your connected devices safe.

Solution Steps

You'll Need:

• Computer with ethernet cable
• Gateway credentials (located on your Gateway)

Connect to Gateway

• Connect computer to Network Access Hub/TELUS Modem using ethernet
• Open browser, go to 192.168.1.254
• Log in with Gateway credentials

Update Settings

• Go to Local Network/LAN settings
• Change Gateway IP: 192.168.1.254 to 192.168.2.254
• Save changes
• Gateway will restart
• Unplug ethernet cable

Refresh Network

• Reconnect ethernet cable
• Test internet connection
• Restart WiFi Boosters

Reconnect Devices

• Restart TELUS TV boxes
• Reconnect WiFi devices
• Restart smart devices
• Restart Honeywell device

Success Check: Devices should show 192.168.2.x IP addresses. If anything isn't connecting, simply restart it.

Need help? Our support team is here to assist you!

Note: This solution keeps your device protected while maintaining functionality.