Forum Discussion
Home Phone can look like its working but it's not
I have a Wireless Home Phone ZTE device (don't know the exact model number). Ever since I've owned it (3+ years), the lights will be all green, making it looks like it's working fine, but every so of...
TELUS_Support
Official Support Team
Official Support TeamHello SunDog, did you do a quick search online regarding this issue? Were you able to contact the TELUS support team in regards to this? Let us know if you find more information about it, thanks!
I had contacted support but all they did was instruct me how to reset it (as if I didn't know that already).
I'm going to keep a log of trying make outgoing calls once per week, to start with, to hopefully get an idea of how stable it actually is.
The device is only 10 feet or so from a window but our house is on a hill and the room is on the uphill side. Because it uses a cellular connection, I'm going to move it to the downhill side (that faces the valley) and closer to a window to see if that helps.
- TELUS_Support
Keep us posted and thanks for trying!
