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Home page when opening TV
I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying...
Pressing the 'back button' should clear the screen and just display the current TV channel...
If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...
Press: Home > Settings > Device Preferences > About > System Update.
I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1
Hope this helps! 😉
Thanks Kate, yes I think theoretically that’s what should be happening but even when we press back it stays on the home page.
I did find this link though and it has an option to disable the home page? https://www.telus.com/en/support/article/optik-tv-home-screen-feature
I did find this link though and it has an option to disable the home page? https://www.telus.com/en/support/article/optik-tv-home-screen-feature
Optik-Kate
TELUS Team Member
TELUS Team MemberThe home screen disablement is for the older boxes on a different platform. For the new TELUS TV digital box the feature is still in development. For now, the workaround is dismissing the home screen via the back button on the remote. Can you try holding down the back button? I'm thinking perhaps the box hasn't been updated, so you'd need to press and hold the back button for dismissal.
- Hi Kate, just wondering is there anyway to get an older model of the box so that we can fix this issue. the back button works now thanks.
Now we’re having issues w “low or no signal”- Optik-Kate
Hi Lammindy , I'll share my colleague's response regarding the support for legacy boxes. https://forum.telus.com/t5/Optik-TV/Potential-new-customer-what-are-options-for-TV-boxes/m-p/146708#M14223
