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Home page when opening TV
I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying...
Pressing the 'back button' should clear the screen and just display the current TV channel...
If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...
Press: Home > Settings > Device Preferences > About > System Update.
I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1
Hope this helps! 😉
Back should clear it and pressing guide should replace it
