Forum Discussion
Home page when opening TV
I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying...
Hi thanks for your reply!
So I tried going “back” but nothing happened. I had to go into apps > live tv with the tv remote.
Is the arrow button you attached on the Telus remote or my tv remote??
So I tried going “back” but nothing happened. I had to go into apps > live tv with the tv remote.
Is the arrow button you attached on the Telus remote or my tv remote??
Pressing the 'back button' should clear the screen and just display the current TV channel...
If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...
Press: Home > Settings > Device Preferences > About > System Update.
I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1
Hope this helps! 😉
- The page that opens by default is shows show/movie recommendations and apps. I think back doesn’t work because the tv doesn’t recall what the last app was. So it starts back at the home page.
Yes the remote works! I do think I have that box, I will try the system update - thanks!
