Forum Discussion
Home page when opening TV
I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying...
Hi Lammindy currently your only option to Dismiss the homepage screen is by holding down the
arrow button.
According to Telus in their Features Update thread; Q1 2024 (WIP): Default focus on home - requiring only one click of the “back” button to return to the last watched stream
Hope this helps! 😉
Hi thanks for your reply!
So I tried going “back” but nothing happened. I had to go into apps > live tv with the tv remote.
Is the arrow button you attached on the Telus remote or my tv remote??
So I tried going “back” but nothing happened. I had to go into apps > live tv with the tv remote.
Is the arrow button you attached on the Telus remote or my tv remote??
Pressing the 'back button' should clear the screen and just display the current TV channel...
If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...
Press: Home > Settings > Device Preferences > About > System Update.
I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1
Hope this helps! 😉
- The page that opens by default is shows show/movie recommendations and apps. I think back doesn’t work because the tv doesn’t recall what the last app was. So it starts back at the home page.
Yes the remote works! I do think I have that box, I will try the system update - thanks!
Hi Lammindy so the 'back button' is on the remote control supplied with the Telus TV box. This is the button you need to press.
Apologies if the graphic doesn't appear for a while. Seems to have been some Forum changes with regard to users posting graphics A-B
In the interim, if you go to this page: https://www.telus.com/en/tv/4k-pvr-and-wireless-digital-box?linkname=Hardware&linktype=ge-meganav and scroll down to "Voice control and universal search" - if this is your remote, then the 'back button' is to the immediate left of the 'guide' button, just underneath the double circle...
Hope this helps! 😉
What tuner box do you have? The TelusTV-21T
Does your remote have an OK in a circle, with home (house symbol) top left of it, the go back arrow bottom left, guide bottom right?
- Ya that sounds right. I tried the bottom left of the circle which was the go back button. Not sure why not nothing happens when I press it. It stays on the home page.
