Forum Discussion

jaysway's avatar
jaysway
Neighbour
11 months ago
Solved

Hayu app unavailable on Telus Optik

I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error c...
  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    MicheleB1 Rjevning Pollyrs ChristineAS Hello. Notification has been sent out to customers advising of the update that Hayu is no longer available to watch directly through our classic Optik boxes. You can continue streaming on any of the following supported devices: Fire TV, Roku, Apple TV, Android and Samsung smart TV's. Your Hayu subscription is still active, so you'll still be able to sign in on these devices. Appreciate your understanding!

jenfost99's avatar
jenfost99
Neighbour
10 months ago

I've been a loyal Telus customer for 22 years, and it's extremely frustrating that this issue has been ongoing for a month now. When will Hayu be restored on the Telus app?"

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    As stated in our reply from about a week ago, the Hayu app is no longer available for customers on our legacy platform, though it is of course still available on supported devices such as Fire TV, Roku, Apple TV, and Android/Samsung Smart TV's.

    • jenfost99's avatar
      jenfost99
      Neighbour
      10 months ago
      How do I cancel my Hayu subscription with Telus? No one wants to watch it on their computer or Iphone.

      • Rjevning's avatar
        Rjevning
        Organizer
        10 months ago

        Exactly what I told them.  Paying to have it on my tv., not a 7 inch phone screen or computer.  Still blows my mind! 

  • Rjevning's avatar
    Rjevning
    Organizer
    10 months ago

    From my understanding, it won’t be.

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