Forum Discussion
rodlars1985
29 days agoFriendly Neighbour
Having the Worse Customer Support Experience to Getting my Internet Line
I decided to apply for a new internet line for the new house I'm moving to. Everything was set for today February 24, 2026, I took a leave of absence also because our IT was gonna set up the VPN so ...
TELUS_Support
Official Support Team
28 days agoHey rodlars1985 - We’re really sorry to hear that your experience wasn’t a positive one, and we understand how disappointing that can be. Our goal is always to provide reliable service and support, and we regret that we didn’t meet your expectations this time. Your feedback is truly important to us, as it helps us identify where we need to improve. If there’s anything we can do to address your concerns or earn back your trust in the future, we’d truly appreciate the opportunity to do so. Thank you for taking the time to share your experience with us, we genuinely value your feedback.
rodlars1985
28 days agoFriendly Neighbour
I did not consent to this yesterday. Your agents are untrained and unprofessional