Forum Discussion
Having the Worse Customer Support Experience to Getting my Internet Line
I decided to apply for a new internet line for the new house I'm moving to. Everything was set for today February 24, 2026, I took a leave of absence also because our IT was gonna set up the VPN so ...
TELUS_Support
Official Support Team
Official Support TeamHey rodlars1985 - We’re really sorry to hear that your experience wasn’t a positive one, and we understand how disappointing that can be. Our goal is always to provide reliable service and support, and we regret that we didn’t meet your expectations this time. Your feedback is truly important to us, as it helps us identify where we need to improve. If there’s anything we can do to address your concerns or earn back your trust in the future, we’d truly appreciate the opportunity to do so. Thank you for taking the time to share your experience with us, we genuinely value your feedback.
My reply didn't post through but here it goes again. If it gets deleted then it's on you guys.
I wasn't planning on switching but in the middle ofbmy conversation with the Bell tech, someone sent me this email.
I never requested this. It felt like a passive aggressive way to force me to reschedule. This is what your customer reps were doing yesterday, rebooking me on days I never wanted.
I don't are what beef you have with Bell, the customer is not responsible for that nor should we get consequences because of it.
I felt totally disrespected yesterday, the agents who dropped the calls didn't even give me a callback. I spent almost half my day finding answers.
If this reply gets deleted again, then you guys suck real bad. I will not be recommending Telus to my family and friends.
