Forum Discussion
Handmaid's Tale S1E6 on Crave
Anyone else not able to watch this program On Demand? I get an error message "Unable to play video. Please try again later."
TELUS_Support
Official Support Team
Official Support TeamAre you receiving this error message with any On Demand program or just specific ones?
S6E2 works fine.
Issue was replicated on another STB on another account.
I need to correct the subject line because I meant S6E1.
- TELUS_Support
Hello again!
Our team is inquiring as to which version of the episode you're having issues with:
1. On Crave (would require a Crave subscription) - TV On Demand --> Movies & Series --> CraveTV On Demand --> Dramas
2. On CTV Drama - TV On Demand --> Entertainment --> CTV Drama --> Series
3. On TVOD ($3.50 to watch) - TV On Demand --> Buy Episodes
#1
- TELUS_Support
Thank you. We have forwarded this to our dev team and they are looking into this.
- TELUS_Support
We can flag it to our Optik team for investigation, thanks for flagging.
When can we expect a resolution to this issue?
- TELUS_Support
We've been notified by our Optik team that they're working on getting this specific episode issue fixed with a high priority. While we can't provide a definitive timeframe for it, they're working as we speak and will have it back up asap!
When can we expect a resolution to this issue? That's the most important info that you can provide.
It took two weeks to fix this.
