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Grandpa is switching from Shaw. What to expect?
So I found out my grandpa is switching to Telus after years with the same equipment from Shaw, and I’m honestly wondering how difficult it will be to make the switch. Some of the main concerns I have...
Hi there, great questions, and we’re happy to help make the transition as smooth as possible for your grandpa. Here’s a breakdown to help put your mind at ease:
- Optik TV Home Screen: With the latest Optik 4K set-top boxes, the Home screen will appear at startup. However, once the TV is powered on, simply pressing “Guide” on the remote will take you straight into the traditional channel grid, just like he’s used to. We’re also working on updates to improve ease-of-use for customers who prefer a simpler experience.
- Stingray Channels & Ads: Stingray music channels on the new Optik TV platform may now include brief sponsor ads between songs, which is a change from the legacy platform your grandpa may be used to.
- Regarding the Shaw email address, since it’s managed by Shaw/Rogers, you’ll need to contact Shaw directly to confirm what happens to that email when switching providers. They’ll be able to provide the most accurate information about email access and any migration options.
- Wi-Fi/Modem Placement: Not a problem! If the ONT is in the garage but they want the Wi-Fi modem in the living room for best performance, you can use an Ethernet run or MoCA adapter to place the modem where it works best (even in older homes without existing cat-5 wiring).
C_Fun
Community Manager
Community ManagerHi there, great questions, and we’re happy to help make the transition as smooth as possible for your grandpa. Here’s a breakdown to help put your mind at ease:
- Optik TV Home Screen: With the latest Optik 4K set-top boxes, the Home screen will appear at startup. However, once the TV is powered on, simply pressing “Guide” on the remote will take you straight into the traditional channel grid, just like he’s used to. We’re also working on updates to improve ease-of-use for customers who prefer a simpler experience.
- Stingray Channels & Ads: Stingray music channels on the new Optik TV platform may now include brief sponsor ads between songs, which is a change from the legacy platform your grandpa may be used to.
- Regarding the Shaw email address, since it’s managed by Shaw/Rogers, you’ll need to contact Shaw directly to confirm what happens to that email when switching providers. They’ll be able to provide the most accurate information about email access and any migration options.
- Wi-Fi/Modem Placement: Not a problem! If the ONT is in the garage but they want the Wi-Fi modem in the living room for best performance, you can use an Ethernet run or MoCA adapter to place the modem where it works best (even in older homes without existing cat-5 wiring).
