Frustration Frustration

I am still waiting for the link, as promised to verify me as a member/customer to continued with my unanswered simple problem previously sent. I want an answer not my verification. Why verification is further needed? From my point of view, this is redundant as my registration is being fully registered which means sufficient information is already collected and verified. Why verification is needed when I file my issue with the Forum. Please review this redundant Telus policy in order not to arouse further frustration to customer like me who is looking for answer to my problem.

Kenneth Koo