Forum Discussion
Free Samsung 55" TV Promotion
Signed up for new home internet and tv bundle. Promotion included 55" TV. That was Oct. 2025 now May 2026 still to TV. Called multiple times with vague answers. Also found new "streaming box" not as good as the Optik box with pvr. Picture quality, lag, video stutter and signal drop are bad. Then there is the extra 24hr channels which are garbage. Dialogue sound drops with background sound still audible. I am honestly missing Novus I had in Vancouver.
3 Replies
TELUS_SupportOfficial Support Team
For the lag and video stutter issue, is this happening on all channels and regularly?
All channels 2 or 3 times a day.
- TELUS_Support
What we can do is send you a private message to gather your account info. Our Tech Support will have left notes on your account after your contacts with them as to what troubleshooting steps were taken and their result. Check your Inbox.
