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Fire TV
I downloaded the latest TELUS TV Plus from the Amazon Appstore on my Fire TV 4K according to your instructions. https://www.telus.com/en/support/article/telus-tv-app-android-tv I was able to launch...
Hi KHR
It looks like it's a TELUS TV+ on older Fire TV Stick issue. The slow loading or not loading issue happens on Live TV and On Demand, I don't have cloud recording. Netflix and Prime work flawlessley on the Fire TV Stick so I know my WiFi is good. The Wifi 6 router is 15 feet away from the Fire TV Stick.
In the same location I have Google TV running on a Chromecast and on a 5 year old Sony TV they both run the TELUS TV+ flawlessly with Live TV and On Demand. Everything loads quickly on TELUS TV+ anywhere in the house on my 5 year old iphone.
Hi KHR
Device Type - Fire TV Stick 4K
Software Version - Fire OS 6.7.1.0
Thanks for looking into this and let me know if you need any more information.
KHR
TELUS Team Member
TELUS Team MemberThanks for the details. Is this happening across Live TV, On Demand and recordings, or is it only Live TV? Do you generally have good Wi-Fi where the device is located?
Our development team has noticed longer start times on older devices, but usually everything does load eventually. We'll keep looking into it.
Hi KHR
It looks like it's a TELUS TV+ on older Fire TV Stick issue. The slow loading or not loading issue happens on Live TV and On Demand, I don't have cloud recording. Netflix and Prime work flawlessley on the Fire TV Stick so I know my WiFi is good. The Wifi 6 router is 15 feet away from the Fire TV Stick.
In the same location I have Google TV running on a Chromecast and on a 5 year old Sony TV they both run the TELUS TV+ flawlessly with Live TV and On Demand. Everything loads quickly on TELUS TV+ anywhere in the house on my 5 year old iphone.
