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bfreund's avatar
bfreund
Neighbour
2 years ago

Fibre Upgrade

I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
2 years ago

bfreund Which phone number did you try calling? The regular customer service team may not be equipped to help you with the migration but there's a dedicated copper-to-fibre team that can help: 1-855-755-2822

bfreund's avatar
bfreund
Neighbour
2 years ago

Hi Dru,

Thanks for replying.

I called the number you indicated, which was also included in the emails and the registered letter. Both times I called (late 2023 and again today), and they said to ignore the communications. Today I also talked with the regular customer service, they reviewed my file and they said they have no idea why I'm receiving these communications from Telus, and reiterated the advice to ignore the emails and letter.

 

Thanks again,

Bernard

  • dru's avatar
    dru
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Thanks for the additional context. I suspect it's because you don't use TELUS for core services. I'm not sure how your Primus phone line will adapt to the changes (if any) but I think you've been given accurate info. 

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