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Fibre issues unresolved
Yesterday someone from the head office, I’m guessing, fixed the agreement of our phones. Thanks! Two problems still remain though. 1st We had on both land lines World 60. One is still on, thanks bu...
Today after a long time of problems one after another it seems 🤞that all is working. Hoping it will stay like that. Thanks to the support team for helping us out. 🙏
Update: I received an email from Telus saying we have a wifi issue and to call the tech department @ 1-888-811-2323.
I called and the guy I talked to checked everything on our wifi, so I believed it. Then he asked my cell number because he needed to send me a link. I told him he could send me the link to my email, no problem. He told me that he preferred my cell phone because he needed to see what we have in our house with my camera on the cell phone. This started to become really weird. I told him we have a technician coming next Monday, why did he need to see what we have in the house?! Then he started to tell me that our computers were getting too much data and we needed to update our fibre from 250 to 500 Gb.
We were perfectly fine with copper 50, we already had to switch to 250gb fibre because of Telus moving us away from copper; we didn’t change our habits, our internet traffic is the same. In the end the guy just wanted to sell us a bigger plan when we are not settled yet with the first move.
How to waste an hour on the phone! 😖
TELUS_SupportOfficial Support Team
Hi katbel78. We're going to look into this call for you but we'll require some info on your part. We'll send you a private message so please keep an eye out for it :).
