Fibre issues unresolved

Hello Katbel78, It sounds like there’s some confusion on the billing for that second line. To clarify: long-distance calling areas are based on the physical location of the number you are dialing, not the prefix of the technician's cell phone. 

Vancouver and Chilliwack are in different local calling areas. If your second line doesn’t currently have the World 60 or a Canada-wide long-distance feature active, a call from Vancouver to Chilliwack will incur a standard per-minute charge (which explains that 30-cent charge). Our billing team will be able to review that for sure. 

It can be incredibly frustrating to upgrade to blazing-fast Fibre 250 and feel like your basement TV took a step backward!

If your specific Fibre 250 plan explicitly includes a TELUS Boost Wi-Fi pack, yes, a physical booster should have been paired and left with you to extend that high-speed bubble into the basement.

Sometimes, if the technician's initial signal tests on their diagnostics app looked "green" while they were standing in your living room, they might have opted not to install it—not realizing the basement signal would drop under heavy internet use. 

We'll send you a private message soon since we'll need more details regarding your account, thanks !