Forum Discussion
Fibre install
I want the Fibre and the line was brought to the house (triplex) but only the unit beliw me was hooked up. Now the telus guy tgat came says he can’t or doesn’t know know how to bring the line up and i...
Is this a legal Triplex suited complex? With separate utility termination?
Does your suite have its own electrical meter, electrical circuit breaker box, internet service box?
Yes - Strata - 2 units telus 1 unit shaw
Each pays own account- own termination - shared outside line
Fibre line brought to side of house and connected inside to middle unit -Im directly above and the placement did not take into account or make necessary provision for upper (my unit) middle unit has wood - directly above line to my unit is stucco
Please excuse any typos & bizarre auto-correct. 🙏
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- Nighthawk
Community Power User
The shared outside line may be the problem if only one fibre strand was run to the building. If it is a legal tri-plex one would assume there would have been more than one fibre strand since each unit is connected separately. The tiny duplex/triplex/four-plex stratas are handled much differently than an apartment or townhouse style strata/condo would be.
This unfortunately isn't something that can be resolved on the forums. The installers would need to figure out how many fibre strands are coming to the property and what it would take for you to be connected. I would call them again and discuss the install.
- Thank youThe one fibre line to the house is fine and there is a box from which the lines are splitThe problem is having an installer with the experience be able to resolve the issue of connecting the line to my unit where it is necessary to either go through stucco to the inside (this is fine if properly sealed) or a longer line has to be strung up the side of the house or another outside line has to be strung to the house on the other side and brought in from that lineI cant get a hold of anyone that can evaluate and resolve. 2 installers have come and didnt know what to do.It is a cPlease excuse any typos & bizarre auto-correct. 🙏Sent from my iPhone
- First I would ask for and want my own separate fiber line, if that was offered by Telus. For them to have to drill a new hole in your stucco as opposed to using the same path as the existing copper Ethernet seems odd but possible. Bringing new fiber from the pole seems like it is the only answer and these reg installers don't do that as all the fiber to some areas was done a long tine ago. Was your area fed fiber to the houses a while ago or are they being done now? Telus would have to get a different team to bring fiber from the pole.
I assumed it was standard practice to always bring two strands per unit? As we have two strands and I remember the installer stating it was for backup and if a second hookup was required later.
We have a single detached house in Vancouver. Each unit of a legal complex should be able to negotiate a free termination from the telecommunication suppliers, shouldn't they?
