Fiber Outage At My Address In KW (Aug 15-16) & Account Quirks

We signed up with the intro offer during Fiber rollout in the core of Kitchener-Waterloo

Somebody came out to trench to house July 31/Aug 1. They came out the following week (aug 4) to finish outside work. Either they did not sign off on that work or the backend never registered it. MyTelus got stuck on “Drop” to be installed, Aug 8 (the account still says this)

Telus install tech came out to complete the inside work on Aug 10 as scheduled. Once done the Internet was working no problem, but TV wouldn't login because the Telus account was stuck in limbo thinking the drop didn’t happen & “still setting up your account”.  We figured once he marked it as install complete it might fix it. nope

Aug 11 I called support & they tweaked the account. Aug 8 didn’t get cleared, but the account fully useable. I could see internet, tv & billing. The other number they added to the account they stuffed the Aug 8 error into. Since the account was fully provisioned & refreshed on Telus’s side I was able to login to the TV

Over the next few days no issues with service. Telus sent out another tech to do the install on Aug 11 thinking the work wasn't done. We thought it was weird, he made not of it. Aug 14 we got an email saying let’s finish the install with a progress bar. Another oddity I noticed the Internet data use on MyTelus has been stuck at 0GB. We also got a notification the other day that the first bill was ready, so I guess billing thinks it is installed?

Last 2 days we been without internet all day. Not sure if they are doing work in the neighborhood or if it is account related. Worried they think we are not going to install & just cut off service even though it has been installed & working for 4-5 days now….  Reset & logged into wifi and modem local web management portals, can't fix on my end

So confused about the account issues, thinking drop has not been installed, sending out more techs & loss of signal. Need service restored, need help, need account fixed