Forum Discussion
Extreme Packet Loss / Late Packet Issues every few days?
Hi all, Every few days (sometimes multiple times a day), packet loss will go through the roof. This affects things like Facetime, Zoom, and even games and has been extremely inconvenient. A reboot o...
TELUS_Support
Official Support Team
Official Support TeamThere are a few other things you can try to check:
- When the lag hits, try plugging a laptop directly into the 10G LAN port on the back of your NAH, bypassing the B30A router completely. If packet loss still occurs over a hardwire, the issue is definitely outside on the fiber line or in the NAH itself, not your Wi-Fi 7 router.
- Look at your NAH during a spike. Are there any momentary amber flashes on either the '10G' or 'Optic' lights? If so, it confirms the fiber transceiver outside is struggling to maintain a clean light signal.
If either of those confirm further investigation is needed, let us know. We can gather your account info and get you in touch with some help!
Thank you - I will try these troubleshooting steps my next chance. Should I try to get a technician to check things out?
Where are you located? I'm also struggling with packet loss. Calgary AB here. Recent in the last 2 weeks.
Replace the horrible poorly shielded 10 Gig cable between your NAH and Boost unit with a quality shielded Cat6a cable.
Fought with mine until I did.
- TELUS_Support
Welcome, and if any of the steps still result in continued packet loss let us know. We'll PM you and look into connecting you with a member of the tech support team.
