Forum Discussion
Ethernet disconnects
For all the Telus Tech Support agents who are skeptical that I do not have cell reception at my computer, please speak with their onsite technician who could register my new modem without standing 30...
TELUS_Support
Official Support Team
Official Support TeamWe sincerely apologize for the inconvenience and confusion surrounding your internet connection, modem issues, and interactions with our support team. Your experience should not have been this difficult, and we appreciate your patience throughout this process. If you need additional assistance, please send us a private message so we can ensure this issue is resolved properly and address any outstanding concerns.
- We sincerely apologize for the inconvenience and confusion surrounding your internet connection, modem issues, and interactions with our support team. Your experience should not have been this difficult, and we appreciate your patience throughout this process. If you need additional assistance, please send us a private message so we can ensure this issue is resolved properly and address any outstanding concerns.Dear Telus,The best speed I can get with no load on the computer is 930 Mbps download and 930 Mbps upload. That’s less than the 940 Mbps up and down I was consistently receiving when I had 1 Gigabit Internet, a T3200M modem, and paying less.I am not receiving 3 Gigabit Internet. I'm receiving 1.5 Gigabit and the onsite technician tested the speed at 1.1 Gigabit. You have overpromised and underdelivered. I am receiving less than half the speed promised. To be fair, I should be paying only half the contract for half the speed. I am worse off for improvements and the future is looking bleak.Had the Retention Department not blundered and made the immediate switch to 3 Gigabit, it would have been a simple 45-minute installation. Nothing can be simpler than my home installation: it’s a single fibre optic cable from the pole direct to the house box then 100 feet of fibre optic cable to the modem next to my computer. Once the blunder was made, the process irreversibly spiralled out of control. I’ve lost two more days of Internet connection and after a week of Ethernet disconnects, I had to fix the problem myself. You should be paying me. I shouldn’t be paying you.I would like to add the comment that when I had the visual conference with the last Tech Support, she insisted I find my computer that was all in one with a monitor. I repeated over and again and showed her on camera that I had a Mac mini. She was disbelieving and asked to see a ‘Mac tower’.I know what a Mac computer looks like. I own three generations of Mac minis and I beta test for Apple. I also beta tested Google in 1996. I know how to research 'Ethernet connection disconnects OS X'.I like to try new technology and I’m often the first. When I first began this upgrade, I informed friends, colleagues and neighbours in case they were thinking to upgrade or switch providers. They followed the progress of my 3 Gigabit upgrade. In fact, one neighbour listened to some of my Tech Support calls because I had to borrow his cell phone and house for a stable connection to the Telus cell tower on Mt. Seymour. Be informed that no one is upgrading and some are considering switching to Shaw.I hope you had fun beating me to a pulp for a week. You almost broke me but I’m still here. Will I still be here when my Telus contract runs out in two years?Sincerely,Your humble client,hudson
- TELUS_Support
Hey Hudson - we offered to assist you with this situation. Are you still needing assistance?
- I shouldn’t have to do my own technical support, but I sorted the technical issue myself.I was compensated $20 for the dropped connection on Sunday November 24th. The reconnection only lasted a day. I would like to be compensated $40 for the two dropped days from Monday afternoon November 25th to Wednesday afternoon November 27th.
