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marv1998700's avatar
marv1998700
Friendly Neighbour
2 years ago
Solved

Ethernet disconnects every 60 minutes, Moderm Model: NH20T

Hello, This is very frustrating, that the optical moderm will disconnect the ethernet devices every 60 minutes. Then will not resume the connection unless hard reset the moderm.  Is it a faulty mo...
  • marv1998700's avatar
    2 years ago

    A quick update:

    I called Telus support, and the technician on the phone was very helpful. He said everything looked normal from his end, but he did another hard reset remotely, and everything was back to normal after that.