Forum Discussion
Escalation required
I had an ADT Security account at an old address over 15 years ago; the house was built by a neighbour who then moved to a house across the street. My thinking is that we set up a new account but tha...
A-B
Community Manager
Community ManagerThat's definitely a complicated situation. Not entirely sure why the original account was put in someone else's name other than you since it was you living in the premise. Send a private message to our TELUS_Support handle and our team can investigate and/or look in to escalating this on your behalf.
