Forum Discussion

Miso193's avatar
Miso193
Organizer
3 years ago

Error message with new Telus TV+ app on iPad mini

Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encou...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Would you know which version of iOS your iPad mini 4 is running?

  • Miso193's avatar
    Miso193
    Organizer
    3 years ago

    15.7

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      3 years ago

      A couple of things to try:

       

      1. Update to iOS 16

      2. Turn off the TV Provider login (Settings --> TV Provider, make sure TELUS is unchecked)

      • Miso193's avatar
        Miso193
        Organizer
        3 years ago

        I’ve tried logging out and unchecking tv provider already too 

    • dru's avatar
      dru
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Thanks! I'll try to find out why this is happening from our dev team. Stay tuned!

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