Forum Discussion
Error message with new Telus TV+ app on iPad mini
Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encou...
dru
Community Manager
Community ManagerWould you know which version of iOS your iPad mini 4 is running?
15.7
KHRTELUS Team Member
A couple of things to try:
1. Update to iOS 16
2. Turn off the TV Provider login (Settings --> TV Provider, make sure TELUS is unchecked)
I’ve tried logging out and unchecking tv provider already too
- dru
Thanks! I'll try to find out why this is happening from our dev team. Stay tuned!
