Forum Discussion
Error Message ERR_AGL_ACN-3545
I can login to the Telus app but not telus tv. I get Error Message ERR_AGL_ACN-3545 when attempting login with same username and password. It is very frustrating because we subscribe to a high data p...
TELUS_Support
Official Support Team
Official Support TeamHi FrostBitten4x, just following up. Were you able to get a callback?
No call back yet. I work until 6pm every day, so I would need a call after 6pm.
- TELUS_Support
We'll go ahead and send you a private message to inquire more details!
Still no call back, I am only waiting 1 more week and then i will be switching to someone else and going to the media with this story. If you can't fix your own software maybe people should know this.
- TELUS_Support
Hi there, we're really sorry for the ongoing frustration — we understand how disappointing this experience has been. This is currently a known issue our teams are actively investigating. While we work on a resolution, the recommended temporary course of action is to continue attempting access periodically, as the issue often resolves on its own after some time.
We know this isn't ideal, and we truly appreciate your patience.
