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Error code: ERR_PLAYER_P212 . Optik TV suddenly won't broadcast on an older-model TV
My Optik TV box suddenly stopped working correctly with an older-model TV last Tuesday. Every time I try to watch live TV, a recording, or on-demand programs, I get a black screen and the same error...
Telus Support privately suggested that the HDMI port on my TV may be failing. I tried connecting a different device to my TV with an HDMI cable, and while a laptop would work with the TV, a DVD player would not, so it is likely a port issue rather than a cable issue.
Since it's an older TV with only one HDMI port, my options were to either buy an adapter so I could use a different set of ports, or a new TV. I opted for the former. I purchased an HDMI to RCA adapter, and it works, although the image and sound quality aren't as good as before. Not sure if the difference has to do with with the quality of the adapter I purchased, or if the downgrade is inevitable because the digital signal is being converted to analog.
Another thing to keep in mind is that the adapter needs a power source. Only some Telus TV+ boxes have a USB port on them. I ended up keeping the slightly older 21-T box and sending back the newer 24-S box because the latter does not have a USB port.
TELUS_Support
Official Support Team
Official Support TeamHi squirrel2 - That error is related to issues with the HDMI cable. We see that a new cable was tested, has a new TV been tested?
We will send you a message to assist in case that the boxes need to be looked at more closely
I've tried three different HDMI cables and two different boxes with the TV in question, and none resolve the issue. I have also tried connecting the boxes to a different TV and they work fine. It really seems to be an issue relating to the combination of my TV and your box.
I had been able to play live TV and recorded programs since I signed up with Telus at the end of March, until this error appeared last week.
