Forum Discussion
Equipment Return through Canada Post
Please stop telling customers to bring their equipment returns unpackaged to Canada Post! I work for Canada Post and we DO NOT provide free packaging materials. It's very frustrating to have people co...
I live in St. Albert and am retired Tech Strat. Our local Canada Post has no clue about any Telus return policy. The only way they would accept it was with a prepaid waybill like any other parcel. If you bring it in packaged and expect to send COD they will reject it. At least St. Albert does. Very frustrating to say the least.
One other addition to this is that my previous comment is not a dig at Canada Post but rather Telus process.
My issue is a swap-out to a 3200M. There is no waybill sent. The tech just says take to Canada Post. You phone for a way bill and yes I can confirm they have the audacity to sate you can just bring in the box un-packaged to Canada Post. I knew that was not correct, so I packaged it up at took it to Canada Post and then that's when I found out they had no clue of the process either. I suppose I could just throw it in the garbage bin at Edmonton Toll where the other old pre-3200M modems go.
