Forum Discussion
Equipment Return through Canada Post
Please stop telling customers to bring their equipment returns unpackaged to Canada Post! I work for Canada Post and we DO NOT provide free packaging materials. It's very frustrating to have people come in expecting us to package things up for them because that is what they've been told by Telus employees. Please know what you're talking about. We have boxes for sale, but have never provided them for free for Telus returns. We would all very much appreciate if Telus could communicate this to all of their staff.
10 Replies
Replies have been turned off for this discussion
I was told to do this very thing by a CSR yesterday. To take my materials in the original box to the post office, they would print and stick on a label. It felt off to me and I had planned on parcel wrapping the original box and putting my return address on it anyway, but can you tell me if Canada Post will indeed print a waybill for me if I ask for one?
Telus clearly states the return policy, perhaps the customers are not listening to what they're instructed to do. Instead taking it upon themselves to return it not the approved way.
https://www.telus.com/en/bc/support/article/move-home-services
Exert
"
Return your equipmentUpon cancelling TELUS Optik TV, Satellite TV or Internet, you need to return your rental equipment by following these steps:
Call TELUS to change or cancel the rental equipment at 310-2255. If your billing address is not the address where you would like the return instructions to be delivered, please inform the representative
You will receive return instructions and a postage-paid return waybill within 1-3 business days
Once you have received the return waybill from TELUS, securely pack the equipment in a box of your choice. Don’t forget to include accessories such as remotes and cables"
- It's customer service telling them that over the phone. Multiple people come in every week getting all angry because "Telus told me to bring it in unpackaged and that you would take care of it". No, we won't. Super irritating.
I live in St. Albert and am retired Tech Strat. Our local Canada Post has no clue about any Telus return policy. The only way they would accept it was with a prepaid waybill like any other parcel. If you bring it in packaged and expect to send COD they will reject it. At least St. Albert does. Very frustrating to say the least.
