Forum Discussion
GMSailors
6 years agoOrganizer
Email transfer from Telus to google mail
I have stumbled on a number of web articles about telus mail moving to gmail. Link: https://www.telus.com/en/bc/support/article/telus-email-transition-general-information I have not received any no...
- 6 years ago
They are migrating the email accounts over in batches. They will email you prior to your account moving.
Nighthawk
Community Power User
6 years agoThey are migrating the email accounts over in batches. They will email you prior to your account moving.
- canucks4life6 years agoLeaderJust scheduled 'migration" via webmail with the Email address/alias that I use the most however do we lose access for the rest of the existing aliases be lost after the transition?
- RonAKA6 years agoRockstar
They say they handle multiple email accounts as long as they are with Telus. It says they can be acccessed with just one sign in.... I only had one that I migrated, so I can't confirm that it really works! see this link:
- SmoresGuy6 years ago
TELUS Team Member
Hi RonAKA & canucks4life
Aliases are still working on TELUS email powered by Google. The main difference is that webmail.telus.net allows you to login using any address, whereas mail.google.com only allows for one address to be used for logging in. You will be able to send and receive via the aliases (Send an email from an alias).
- misswoolly6 years agoOrganizer
I haven't heard from Telus yet about my account being moved. Are they doing this in sequence, ie by last name, alphabetically, etc.? Can you tell me when the last day is that I should hear from them or is there any way to find out when I will be contacted? Thank you.
- Nighthawk6 years ago
Community Power User
They're doing the migration in batches. Telus has not disclosed how they decide which accounts are done together, nor the time frame they expect it all to take. There are likely millions of accounts so it may take a while. I believe they will email you before the migration but I don't remember how far in advance.
- nortuk6 years agoNeighbour
I am new here so I hope I do not step on any toes. I believe the best way to solve a lot of these email problems is just get your own little corner of of the Internet. I pay about $50/yr to HostPapa for a place to park my domain name. They also pick up the yearly cost of registering my domain name.
I can give out an unlimited number of email accounts, and the best part is I get to control them. I have given email addresses to all my family and friends who I exchange emails with regularly. One of the good things about this is HostPapa being a Canadian company, any email exchange within my domain stay within Canada. Google does not get a chance to snoop and send me adds. I do not understand how people can forget that Google is an ADD COMPANY. Using Chrome is another good way to get in Google's cross-hairs. I often wonder how many people would be running Chrome if some innocent app hadn't installed it. I have even switched from Google to DuckDuckGo as my search engine.
Thunderbird is a very good email client that has lots of features. Now that they have split off from the Mozilla I am not sure of their future. When I was working i the field I would download my emails and answer them at my convenience. Once back to an Internet connection I could send them all off in one batch.
I don't depend completely on my domain emails. I have a couple of outlook accounts and another I pay by the month. I just do not trust any company to keep doing things to help me. If I had to use Gmail for email I would go back to pen and paper. This is not what I was looking for help with. When I seen the post I started reading it and can not believe how low Telus has sunk. We do need more competition.
- pinkey6 years agoNeighbour
hi
just Receive my emails from Telus notifying me of the transition/migration to Google. I opened it and clicked on
"get started" where I was prompted to enter my email and password which I did. Message came back invalid login and 10 invalid login may lock my account temporarily. I have tried several ways several methods with no success.
oddly enough, I can sign into my Telus account and view my bills and invoices dating usage etc. Using the same email address and password I cannot logon in to do this transition.
has anyone else had this problem?
calling can't telus for help ... currently waiting on two telus lines..... long long waits?
can't seem to get any satisfaction.
- arnoldcg6 years agoFriendly Neighbour
My experience with Telus customer support is also terrible, it's sucked up huge amounts of time without resolving the problem. I think we need to fight back and am trying to think about how this might happen.
- starchoice6 years agoLeader
Is all TELUS support now offshore? It is exasperating dealing with people who obviously do not have access to/are not familiar with TELUS services. It is like trying to get help from someone who has access to a recipe book but has never cooked or baked in their entire lives.
- DMT6 years agoOrganizer
This is Day 8 since my email was migrated. I am unable to access it since. I have spent countless hours on the phone, mostly on hold and have not gotten a resolution to the issue from any agent, no matter what is tried. I am supposed to get a call back from a technician who will do some sort of "challenge" during a 10 minute window...I'm still waiting and beyond frustrated.
- RonAKA6 years agoRockstar
I believe your Telus account login and password is totally independent from your Telus e-mail. You need your last valid Telus e-mail (webmail) password.
- martinwk6 years agoNeighbour
After migrating my telusplanet.net email to Google, I can't log into to Outlook to access the emails stored locally. How do access the emails that were not migrated over to Google?
- GMSailors6 years agoOrganizer
Thank you, as always, for the quick response.