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email rejected on VPN
I am using ExpressVPN on my MacBook Pro, running macos 10.13.6 High Sierra. My email client Thunderbird 68.7.0 is no longer able to reliably send email while my VPN is running. Thunderbird puts my ou...
>> The SMTP settings are unchanged - smtp.telus.net, port 587, no connection security.
That is the entire problem in itself. You can only connect to smtp.telus.net without any connection security from a Telus IP. If you're using a VPN, you need to use the secure smtp settings to send. I've had no issues with Thunderbird on MacOS with the correct settings in it.
Server: smtp.telus.net
Port: 1025
Security: STARTTLS <<< Important. If SSL/TLS is selected, you will get a connection error.
FuzzyLogic
Community Power User
Community Power UserPlease verify that you are using the correct settings for Telus mail:
https://www.telus.com/en/bc/support/article/set-up-email-iphone-ipad
I don't believe that Telus uses Spamhaus (a blacklisting service) so it would appear to be an issue with your VPN provider. Spamhaus only blocks an IP address for 24 hours unless the address is reported again for spamming.
I'm not using an iphone or ipad...
- FuzzyLogic
The settings should be the same regardless of the device/client you are using. Confirm the ports, SSL settings and server names.
I'm using IMAP for receiving, and its working fine, so those settings are good - imap.telus.net, SSL/TLS, normal password.
The SMTP settings are unchanged - smtp.telus.net, port 587, no connection security.
Thunderbird says the server is rejecting a connection. That implies the VPN is passing through the connection attempted by Thunderbird.
- Nighthawk
>> The SMTP settings are unchanged - smtp.telus.net, port 587, no connection security.
That is the entire problem in itself. You can only connect to smtp.telus.net without any connection security from a Telus IP. If you're using a VPN, you need to use the secure smtp settings to send. I've had no issues with Thunderbird on MacOS with the correct settings in it.
Server: smtp.telus.net
Port: 1025
Security: STARTTLS <<< Important. If SSL/TLS is selected, you will get a connection error.
