Forum Discussion
Email password issue
Hello. Every other day I get a message saying “Password Incorrect” for my telus email account and the system wants me to “Enter the password for the IMAP account “Telus”. I’ve of course changed the PW...
FuzzyLogic
Community Power User
Community Power UserWhat is giving you this message? Is it your mail app on your phone, Outlook or something else? You will likely need to go into the account information in that application and update the password.
Yes I agree and that does bring back the email ( doesn’t matter what Apple device as they all won’t receive). However I shouldn’t have to reset password every 4 or 5 days.
Is it possible that you have a device/mail app somewhere that's using the wrong password and is causing the account to be locked out due to too many failed attempts when it automatically looks for new mail?
- Hmm. That’s an interesting observation, but I don’t think so. Today for instance I’m getting mail on my iPhone but not my iPad. Also, can’t sign into webmail ( just to see if I could) and it won’t let me. Of course if I change password I’m sure I could get in.
That started for me this morning....wrong username/password in both email app and webmail.
Webmail app correctly configure IMAP and SMTP.
