Forum Discussion

Phx1845's avatar
Phx1845
Friendly Neighbour
6 years ago

Email password issue

Hello. Every other day I get a message saying “Password Incorrect” for my telus email account and the system wants me to “Enter the password for the IMAP account “Telus”. I’ve of course changed the PW...
FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
6 years ago

What is giving you this message? Is it your mail app on your phone, Outlook or something else? You will likely need to go into the account information in that application and update the password.

  • Phx1845's avatar
    Phx1845
    Friendly Neighbour
    6 years ago
    Yes I agree and that does bring back the email ( doesn’t matter what Apple device as they all won’t receive). However I shouldn’t have to reset password every 4 or 5 days.
    • xray's avatar
      xray
      Hero
      6 years ago

      Is it possible that you have a device/mail app somewhere that's using the wrong password and is causing the account to be locked out due to too many failed attempts when it automatically looks for new mail?

      • Phx1845's avatar
        Phx1845
        Friendly Neighbour
        6 years ago
        Hmm. That’s an interesting observation, but I don’t think so. Today for instance I’m getting mail on my iPhone but not my iPad. Also, can’t sign into webmail ( just to see if I could) and it won’t let me. Of course if I change password I’m sure I could get in.
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