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Edit start time of series record?
Hello, still getting to know my Optik TV+. I set up a series record for my 2 year old son, but for every single episode of the series that is recorded, it starts about 3-5 minutes into the episode. Is...
Hi BCTV, thanks for flagging. We contacted the third-party vendor that provides the scheduling for the guide, and they updated the metadata. You should be able to record Teletubbies from beginning to end now!
Optik-Kate
TELUS Team Member
TELUS Team MemberHi BCTV , could you share which shows and channels are recording late?
- The most consistent one we’ve seen is Teletubbies recorded on family jr. It always starts 3-5 minutes into the episode and records 3-5 minutes into the next program.
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KHRHi BCTV
I had a look at Teletubbies specifically (the guide shows it at 2:50am). When I restarted the program using the restart feature, I noticed that it was in progress, which would explain why the recordings are missing the first few minutes. I also looked at the previous program (Twirliwoos) and Teletubbies starts about 5 minutes prior to the end.
So it looks like either the content provider or the guide data provider has things wrong. Shows that only run for 10 or 15 minutes are culprits. I'll flag this to the teams that work on these 2 items.
- Great! Thank you for flagging this issue. Hopefully we can get it resolved. Twirlywoos is another favourite at our house. They really are companion shows, they go hand in hand. lol
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