Forum Discussion
Solved
DVC-RTRN-001
I got a new optik TV box to replace a dead one, but the new one is showing an error - DVC-RTRN-001. I have hard reset it with the unplug 3 times method and it downloaded a new configuration and rebo...
My wife tried another box. We had to do the triple reset thing but eventually it worked. It's a shame that we had to revert to a third box with a totally different design and model to make it work, but at least it wasn't the cables 😉
Either way all fixed now.
My wife tried another box. We had to do the triple reset thing but eventually it worked. It's a shame that we had to revert to a third box with a totally different design and model to make it work, but at least it wasn't the cables 😉
Either way all fixed now.
TELUS_Support
Official Support Team
Official Support TeamThank you for the update! Appreciate your patience throughout this, and please don't hesitate to reach out to us here again if you ever have any questions.
