Forum Discussion

waynjer's avatar
waynjer
Neighbour
2 years ago

dual Ghz on T3200

I am looking to have a modem that can service both 2.4Ghz and 5 or 6hz as most of the home apps that I have downloaded to control lights, plugs, appliances etc use the slower 2.4Ghz and will not work...
waynjer's avatar
waynjer
Neighbour
2 years ago


Hello Jackrabbit,

Thank you very much for taking the time to respond to my question regarding the T2300 and running 2.5Ghz and 5.0Ghz together. Unfortunately, I didn’t understand anything like Band steering and SSID. My computer knowledge would fit in a thimble as I am 72 and didn’t grow up with computers. I enjoy them, but find them extremely frustrating due to my lack of knowledge. All I know right now is that in order to run many of the home apps that I am trying to install, they must run on 2.5Ghz and yet it seems that I do not have that speed and none of the home apps will connect and run. I did have them running when we were on the Shaw System, but my partner went and changed to Telus and nothing has worked since, not the internet or the televisions.
Would you know if it is possible for me to hire someone to come in and set up my computers and my televisions to work with the Telus system? I am not wealthy but could be willing to fork out some money to get my systems up and running.
I appreciate your answers to my questions even though i don’t understand them. Please don’t feel like you must respond to my questions if you are busy or otherwise inclined.

Thanks very much,

Wayne

Sent from my iPad

    • Waynjer72's avatar
      Waynjer72
      Neighbour
      2 years ago

      Thanks for your reply and the video link…..wayne

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hey, Wayne! Thanks for your post! Your best bet would be to reach out to our Tech Support team regarding the SmartSteering on your T3200M. Send us a private message and we can get you in touch with them for assistance!

    • Waynjer72's avatar
      Waynjer72
      Neighbour
      2 years ago

      Not sure how to send you a private message but yes I would like to reach out to the Tech Support team…how do I contact them?

      thanks……wayne

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team
        2 years ago

        We'll send you a private message, be sure to look out for it!

    • waynjer's avatar
      waynjer
      Neighbour
      2 years ago

      Sorry don’t know how to send a private message so just replying.  I have had some great answers for my question and a great video as well.  Now I just need to know how to obtain the T2300M router and do I need to have Telus come out to my home to install it?  Maybe the tech support team can help me do this?

      thanks Community Manager……wayne

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